YOUR MAINTENANCE REQUESTS ARE IMPORTANT TO US
PLEASE READ THE INFORMATION BELOW BEFORE SUBMITTING A MAINTENANCE REQUEST
PLEASE READ BEFORE SUBMITTING A MAINTENANCE REQUEST
We want to help you as quickly as we can, when submitting a maintenance request. If you have animals, please have them crated or remove them for maintenance visit. You are not charged for maintenance requests that are not caused by you or guests. You will be charged for all maintenance requests that resulted from your actions/negligence including those of guests.
Before submitting a maintenance request, please read all information listed below.
WHAT IS AN EMERGENCY?
For emergency maintenance please call 217-774-2428 (press #0 for emergencies-leave message)
- Fire (call 911 first, then call us at the number above)
- Smoke inside unit (call 911, then Ameren @ 1-800-755-5000, then call us from outside the home at the number above)
- Smelling gas (rotten eggs odor) inside unit (call Ameren @ 1-800-755-5000, then make maintenance request)
- Burst pipe or any water leaks (turn off ALL water to your property, via your main water shut-off valve, or valves under the sink/toilet etc. that is leaking then make maintenance request)
- Sewage back-up (stop ALL water use, then make maintenance request)
- No heat, and the outside temperature is at or < 50 degrees Fahrenheit (make a maintenance request)
- Any activities that could endanger the property or its occupants.
Emergency maintenance requests will be addressed as quickly as possible, based on the availability of resources such as parts and/or service personnel. Completion of repair may take several days and are subject to repairman availability.
WHAT IS NOT AN EMERGENCY?
Anything not listed above is not an emergency. All non-emergencies maintenance requests will be dispatched at the next possible available date for the service technician during regular business hours only. All non-emergency maintenance requests must be in writing through your online Tenant Portal here.
- Electric Problems? Certain electrical problems may be due to a tripped breaker. Always check your breaker box before calling for service. You will be charged for a service call if a tripped breaker is the cause of the problem. Also, check around sinks in kitchens and baths to see if any tripped GFI (Ground Fault Interrupt) outlets may be the cause of the problem. Pressing the reset button on these outlets will often restore power to that outlet and those around it. You will be charged for the service call if a tripped GFI outlet is the cause of the problem.
- No Hot Water? Having no hot water is not considered an emergency. When experiencing no hot water, you should check all possible faucets/showers to make sure it’s not isolated to one faucet. If there is no hot water in any faucet, make sure to check your breaker panel to make sure the breaker did not trip.
- Smoke Detector Beeping? Replace the batteries. If the detector continues beeping, submit a maintenance request. You will be charged for the service call if dead or dying batteries are the cause of the problem.
- No Heat? Check to make sure the thermostat is turned to “heat” or “on”. If digital, make sure the batteries are not dead. If they are, you need to replace them. Also, check electrical breaker to make sure the circuit hasn’t been tripped or shut off. You will be charged for all heat service calls for the above items.
- Windows Feeling Drafty? Make sure your window is locked!
- Sink or Toilet Clogged? Any sink clogs will be charged to the tenant. For this reason, we recommend getting a hair catcher for the tub drain.
- Washer or Dryer Not Working? Be sure to not overload! Please check electrical panel to make sure the breaker is not tripped. Be sure to empty the lint trap in the dryer after EVERY use.
- Light Not Working? Be sure to check the circuit breaker first to see if it tripped. After that, you should replace the light bulb. Remember, light bulbs are your responsibility to replace during your tenancy. We can change them if you would like, but it will be at your expense. If after changing the bulb(s), checking the circuit breaker, and turning on the switch, the light still doesn’t work, then create a maintenance request.
- AC Not Cooling? Many times, a clogged furnace filter will prevent proper heating or cooling. Please remember that it’s your responsibility to change your filters monthly. Before contacting us, check and change filters first. All our units use two 16×20 basic furnace filters.
